INDEPENDENT CLAIMS SERVICE · You can claim directly with an airline for free.
THE EASY WAY TO UNDERSTAND YOUR RIGHTS

Flight delayed?
Make it right.

Your plans changed. Your rights didn't. Check if you could claim compensation under UK passenger-rights rules — in just a few minutes.

✓ No upfront fee✓ Clear 25% standard success fee✓ Independent service
YOUR JOURNEYA clearer way forward
LHRLondon
✈
?Your destination
◷
Delayed flight?It may be worth checking your options.
A quick check. A straightforward next step. ↗
01Tell us what happened
02Get an initial assessment
03Choose your next step
THE PROCESS

Less paperwork.
More clarity.

The customer journey is designed to be simple — with real people reviewing claims before any airline is contacted.

01 /
✈

Check the journey

Tell us your flight route, travel date and what happened. We give an initial indication, not a promise of compensation.

02 /
▤

Review the details

If your claim looks promising, we explain our fee, request relevant evidence and provide the terms before you decide to proceed.

03 /
✓

Let us help

After suitable authorization and verification, our team can pursue the claim where the airline's process permits it.

FLIGHT DELAY GUIDE

Delayed flight? You could be owed compensation.

How late did you arrive at your final destination? Explore possible UK261 amounts based on your delay and journey distance.

Potential compensation per passenger£220–£350 or £260
What this meansIt depends on journey distance.

Illustrative UK261 amounts before any service fee, not an eligibility decision. Your route, actual arrival delay, airline and cause of disruption must be checked. Extraordinary circumstances may exclude compensation. You may claim directly with the airline for free.

Check my flight →
THE TRAVEL JOURNAL

Better journeys
start here.

Flight rights, practical tips and stories from the road.

EDITORIAL PREVIEW
✈

Delayed at the airport? Your first five steps.

What to document, who to speak to and how to keep the evidence you'll need.

Read quick guidance →
◒

A calmer way to handle a tight connection.

Practical tips for organising itineraries and reducing the stress of changing planes.

Explore tips →
✎

We're looking for independent travel voices.

Writers, bloggers and creators: let's make better travel advice together.

Learn about collaborations →

Articles and contributor submissions are being prepared for launch.

GROW WITH US

Your audience.
Real value.

Write about travel, run a blog or create useful travel content? We welcome editorial collaborations and independent travel perspectives.

✓ Guest travel articles✓ Passenger-rights explainers✓ Destination and journey tips✓ Editorial collaborations

Partner applications opening soon.

COLLABORATE WITH DELAYPAY

Share better travel stories.

We are developing our travel journal and welcome original articles, guides and ideas from travel writers and creators. Collaboration details will be announced as the site develops.

START HERE

Let's check your flight.

A few details are all we need for a first look. This prototype runs in your browser — it doesn't send your information anywhere.

1Flight
2Disruption
3Initial result

Your flight details

Not sure of a flight number? Leave it blank for now.

🔒 No account required to try this prototype. No passenger personal data is collected or stored. This is not a live claim submission.

GOOD TO KNOW

Common questions,
clear answers.

Can I claim directly with an airline for free?

Yes. You can approach the airline yourself at no charge. Our proposed service is optional and charges a fee if compensation is recovered.

Does a delay of three hours guarantee compensation?

No. Eligibility depends on the route, applicable law, actual arrival delay, the cause of disruption and other circumstances. Connecting flights require particular care.

Will you automatically file my claim?

No. The initial form is only an assessment. A live claims service would require full terms, privacy information, appropriate passenger authorization, evidence review and a separate filing process.

Can I subscribe to travel tips?

Yes, when our newsletter launches, you'll be able to opt in separately. Marketing is never a condition of using the claims service, and you can unsubscribe.

OUR FEES

Simple numbers.
No surprises.

Our proposed standard success fee is 25% of compensation recovered.

Pricing is a prototype subject to final legal terms and VAT treatment. If no eligible compensation is recovered, no success fee is charged under the proposed model.

STANDARD SERVICE FEE
25%of compensation recovered
Check my flight ↗